Resume

E-mail: James@JKellogg.com

Objective - Education - Certifications - Technical Abilities - Work Experience - Professional Memberships - Additional Training

OBJECTIVE:

I am seeking a position that complements my knowledge of computers and computer networks in a business environment.

EDUCATION:

B.S. in Computer Information Systems, Friends University, 4.0 G.P.A
Computer Operations, Manhattan Area Vocational Technical School

CERTIFICATIONS:

MCSE, Windows 2003
MCP, SMS 2.0
ShoreTel IP Telephone System

MCSE, Windows 2000
A+ Certified
ShoreTel Contact Center

MCSE, Windows NT 4.0
HP Printers
IBM Warranty Basics

TECHNICAL ABILITIES:

Software experience with:
Windows (Client and Server) MS SQL Server Enterprise Antivirus Solutions Windows Mobile	MS Office (All Versions) Internet Information Server Visual Studio .NET Palm CE	MS Exchange Server MS SMS Crystal Reports Other Database Servers
Hardware setup and troubleshooting experience with:
Servers Printers	Network Routers & Switches Wireless Devices	Desktops / Laptops Telephone Systems

WORK EXPERIENCE:

Leslie Rudd Investment Company 2416 E. 37th St. N., Wichita, KS 67219, Phone (316) 831-9958
Manager of Information Technology: April 2008 - July 2009

Provided all IT services for parent company and 4 subidiaries at 5 locations in Kansas and California.

Administered service and support contracts for Internet connections, telephones, cell phones, printers, etc.
Maintained WAN connections between all sites using SonicWall and Cisco firewalls with VPN tunnels.
Maintained an Active Directory domain consisting of Server 2003, 2003 R2, and 2008 servers.
Maintained an email system utilizing Microsoft Exchange with a SonicWall spam filter.
Installed and maintained a web Dashboard system, utilizing IIS for web services and IDashboards for dashboard functions.
Developed an automatic method of retrieving and reporting billing data from UPS for all companies plus 3 sister companies.
Migrated the production software at a Winery from a web based service to a local, server based system.
Installed a new IP based telephone system at the main office.
Utilized Microsoft Distributed File System to fully replicate the network file system between locations, thereby creating "Hot Site" functionality for the network drives.
Utilized Volume Shadow Copy to create a user accessible document recovery system that backs up files four times a day.
Utilized command scripts and Group Policies to ensure consistent computer configurations.

Viega, LLC 301 N. Main, Floor 9, Wichita, KS 67202, Phone (316) 425-7400
Network Administrator: January 2007 - April 2008

Administer Active Directory network spread across 7 locations connected by MPLS
Advise the Director of Information Technology on department matters
Installed and administered IP Telephone and voicemail system
1st and 2nd tier support for 500 clients, 150 are permanently mobile
Installed network at new facility in Reno, NV
Restructured Active Directory to streamline administration
Restructured network files into a Distributed File System structure
Utilized Group Policies to ensure consistent computer configurations
Setup method of encrypting and transferring information to and from Bank of America

Brittain Machine, Inc. 2520 S. Sheridan, Wichita, KS 67217, Phone (316) 942-8223
IT Systems Administrator: January 2004 - January 2007

Installed and maintained a network of 5 Windows servers and 60 clients.
Installed and maintained CAD systems
Upgraded domain from Windows NT 4 to Windows 2003.
Upgraded Exchange server from Exchange 5.5 to Exchange 2003.
Upgraded manufacturing system from Foxpro / SQL based to Progress based.
Created data downloads using Crystal Reports, Excel, Access, and Visual Studio .Net.
Created the interface between the MRP system and the Payroll system.
Chaired ERP Management meetings that streamlined processes and resolved issues.
Created training materials and instructional documents.
Trained employees on current and new technologies and procedures.
Implemented network based fax-from-desktop solution.
Utilized Group Policies in Active Directory to streamline user and computer administration.
Performed all adds, changes, and deletes on an NEC telephone key system.
Created remote access features that enable mobile access to Email, Terminal Services, VPN, etc.

Friends University, 2100 W. University, Wichita, KS 67213, Phone (316) 295-5000
Network Technician: December 2001 - January 2004

Installed and maintained a network of 30 Windows servers.
Deployed software to a 200 node network.
Built computer images for faculty, staff, and student computers using Norton Ghost.
Created new and maintained backup procedures.
Installed and maintained a corporate antivirus solution.
Provided final tier helpdesk support.
Trained computer technicians on new policies and technologies.

Helpdesk Coordinator: November 2000 - December 2001

Set the policies and procedures that ensure the helpdesk runs smoothly.
Supervise support technicians and student workers, assisting when necessary.
Provide backup support for the Network Administrator and the Telecommunications Coordinator.

PC Systems Analyst: November 1998 - November 2000

Diagnosed and repaired problems with computer hardware and software for faculty and staff.
Installed and maintained personal computers, laptops, servers, and other network equipment.
Worked with other computing personnel to research and implement new technologies.
Supervised student workers.

ISG - Computerland, 3500 N. Rock Rd. #300, Wichita, KS 67226, Phone (316) 636-5655
Computer Technician: February 1998 - November 1998

Diagnosed and repaired problems with computer hardware and software in house and on customer's site.
Traveled to St. Louis to assist with the installation of a LAN for Thorn Americas.
Provided long term, onsite support at:
- Bombardier-Learjet
  - May 1998 to November 1998: Contracted as a temporary replacement for a support technician.
  - Resolved hardware and software related issues.
  - Installed new computers and upgraded existing computers.
- Coleman
  - March 1998 to April 1998: Contracted as a support technician.
  - Resolved hardware and software related issues.
  - Installed new computers and upgraded existing computers.

USF Dugan, 2015 S. Meridian, Wichita, KS 67213, Phone (316) 941-3000
Senior Systems Operator: July 1997 - February 1998

Provided nationwide help desk support for all computer related problems.
Installed and maintained personal computer hardware and software.

Landoll Corporation, 1900 North St., Marysville, KS 66508, Phone (785) 562-5381
Computer Technician: January 1995 - July 1997

Researched, installed, and maintained personal computer software and hardware.
Supported a peer-to-peer network as well as PC to AS400 connectivity.
Maintained data collection network including installing, programming, and troubleshooting.

PROFESSIONAL MEMBERSHIPS and ACTIVITIES:

Association of Information Technology Professionals
Assisted with the setup of the computer systems at the Wichita Industrial Trade Show, 2001 & 2005
IEEE Computer Society

ADDITIONAL TRAINING:

MOC 5047 - Introduction to Installing and Managing Microsoft Exchange Server 2007, Executrain
MOC 5049 - Managing Messaging Security Using Microsoft Exchange Server 2007, Executrain
MOC 5050 - Recovering Messaging Servers and Databases Using Microsoft Exchange Server 2007, Executrain
Oracle Database 10g; Administration, Quilogy
ShoreTel Certified Installer, ShoreTel
Implementing the ShoreTel Contact Center, ShoreTel
Implementing and Managing Microsoft Exchange Server 2003, Centriq University
Vista 6.x Knowledge Camp, Epicor Software
Database Administration, Progress Software
Microsoft Windows Management Instrumentation, Executrain
SQL 7.0 Administration, New Horizons
Installing and Maintaining SMS 2.0, QuickStart Technologies
Definity Basic Administration, Lucent Technologies
Troubleshooting, Maintaining, and Upgrading PCs, CompuMaster